Welcome to Coastora. These Terms of Service govern your access to and use of coastora.shop, including any purchases made through the website.

By accessing this website, creating an order, or purchasing a product from Coastora, you agree to these Terms of Service.

Please read these terms carefully before using the website or completing a purchase.

1. Acceptance of These Terms

By accessing or using coastora.shop, you confirm that you have read, understood, and agreed to these Terms of Service and any policies referenced within them.

If you do not agree to these terms, you should not use the website or place an order.

These Terms apply to all website visitors, customers, and other users of the website.

2. Eligibility to Use the Website

You may use this website only for lawful personal shopping and related purposes.

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally permitted to enter into a purchase transaction.
• You are authorized to use the payment method submitted with your order.
• You will not use the website for fraudulent, unlawful, abusive, or deceptive activity.

If you are using the website on behalf of another person, you are responsible for ensuring that you have authorization to do so.

3. Products

Coastora sells women's handbags through coastora.shop.

We aim to present product information clearly and accurately, including:

• Product descriptions
• Available styles
• Colors
• Materials, where applicable
• Product images
• Pricing
• Availability

Product images are intended to represent the item as accurately as reasonably possible. However, the appearance of colors may vary slightly depending on screen settings, lighting, device type, photography, or manufacturing variation.

Minor visual differences that do not materially change the product may occur.

4. Product Availability

All products are subject to availability.

Adding an item to a shopping cart does not reserve the product.

A product may become unavailable before an order is fully processed.

If an ordered product is unavailable after payment has been submitted, we will contact you using the information provided with your order and provide the appropriate resolution, which may include cancellation and a refund for the unavailable item.

5. Pricing

All product prices are displayed on coastora.shop before checkout.

Product prices include applicable tax as stated on our website.

A standard shipping fee of $6.99 per order applies to orders shipped within the United States.

Shipping charges are displayed and calculated during checkout before payment is submitted.

There are no additional handling fees associated with standard shipping.

Before completing an order, customers have an opportunity to review the applicable:

• Product price
• Shipping charge
• Tax treatment
• Order quantity
• Final order total

We do not intentionally conceal mandatory charges from customers.

6. Pricing Errors

We make reasonable efforts to ensure that prices displayed on the website are accurate.

If a material pricing or technical error occurs, we may contact the customer before fulfillment to explain the issue.

We will not knowingly substitute a materially different price without informing the customer.

If an order cannot be fulfilled because of an obvious pricing or system error, we may cancel the affected order and refund any amount already paid for that canceled order.

7. Orders

An order is submitted when the customer completes the checkout process and receives an order confirmation or other confirmation that the order has been received.

Submitting an order does not necessarily mean that the order has been shipped.

Orders may be reviewed for:

• Payment authorization
• Product availability
• Delivery information
• Fraud prevention
• Order accuracy

We reserve the right to decline or cancel an order when there is a legitimate reason, including suspected fraud, payment failure, product unavailability, material pricing error, or an undeliverable address.

If a paid order is canceled by Coastora, the applicable payment will be refunded to the original payment method.

8. Order Information

Customers are responsible for reviewing all order information before submitting payment.

This includes:

• Customer name
• Email address
• Shipping address
• Product selection
• Quantity
• Billing information
• Payment details

Please contact contact@coastora.shop promptly if you discover an error after placing an order.

We cannot guarantee that order details can be changed after processing has started.

9. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders submitted before 5:00 PM ET on a business day may begin processing that business day.

Orders submitted after the cut-off time normally begin processing on the next business day.

Orders placed on weekends or recognized holidays normally begin processing on the next available business day.

10. Order Processing

Our standard handling and preparation time is 1–2 business days, Monday through Friday.

Business days do not include Saturdays, Sundays, or recognized holidays.

Handling time begins after the order has been received and payment has been successfully confirmed.

11. Shipping

Coastora currently ships only within the United States.

We do not offer international shipping.

Our standard shipping terms are:

• Handling time: 1–2 business days
• Transit time: 5–10 business days
• Estimated total delivery time: Approximately 6–12 business days
• Standard shipping fee: $6.99 per order
• Shipping carriers: USPS, UPS, or FedEx
• Additional handling fee: $0

Transit schedules generally apply Monday through Friday.

Some orders may arrive earlier than the estimated delivery window.

Delivery dates are estimates and may be affected by carrier operations, weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Full shipping details are provided in our Shipping Policy.

12. Shipping Address Responsibility

Customers must provide a complete and accurate delivery address.

This includes, where applicable:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

Coastora is not responsible for delivery problems caused solely by materially incorrect or incomplete shipping information supplied by the customer.

If you discover an address error, contact contact@coastora.shop as soon as possible.

We cannot guarantee an address modification after an order has been processed or transferred to the carrier.

13. Delivery and Tracking

Tracking information may be provided after an order has shipped.

Tracking updates are controlled by the applicable shipping carrier and may not appear immediately after a shipping label is created.

Depending on the shipment, orders may be transported by:

• USPS
• UPS
• FedEx

Customers should review the tracking information provided for the most current shipment status.

14. Delayed, Lost, or Missing Packages

If a package is delayed, missing, or appears to be lost, contact us at contact@coastora.shop.

Please include your order number and tracking information when available.

We may review the shipment information and, where appropriate, work with the shipping carrier to investigate the delivery status.

Packages marked as delivered should also be checked around the delivery location, mailbox, building reception, household members, or other secure areas before reporting the shipment as missing.

15. Returns

Coastora provides a 30-day return policy.

The return period begins on the date the order is delivered.

To request a return, email:

contact@coastora.shop

Eligible returns generally must:

• Be requested within 30 days of delivery.
• Be in the same condition in which they were received.
• Be unused and unworn.
• Include original tags and accessories where applicable.
• Include the applicable order information.
• Be free from customer-caused damage or unauthorized alteration.

Full eligibility conditions and return procedures are provided in our Return & Refund Policy.

16. Return Shipping

For an accepted return, Coastora provides a free prepaid return shipping label.

The label will be sent to the customer by email after the return request has been reviewed and accepted.

Customers must:

• Download the prepaid label.
• Print the label.
• Package the item securely.
• Attach the provided return label.
• Follow the return instructions included in the authorization.

Return shipping fee: $0

17. Restocking Fees

Coastora does not charge a restocking fee for accepted returns.

Restocking fee: $0

No fixed or percentage-based restocking fee is deducted from an approved refund.

18. Return Address

Approved returns are handled through:

Customers should contact contact@coastora.shop and receive return authorization before shipping a return.

19. Refunds

Once an eligible returned item has been received, inspected, and approved, the refund will be processed within 7 business days.

Approved refunds are returned to the original payment method used for the purchase.

Your financial institution or payment provider may require additional time to post the refund after we have issued it.

Any additional banking or payment-provider processing period is outside our direct control.

20. Exchanges

Customers may request an exchange within the applicable 30-day return period.

Exchange requests are subject to:

• Return eligibility
• Product availability
• Product condition
• Applicable return procedures

To request an exchange, contact contact@coastora.shop.

If the return associated with the exchange is accepted, Coastora will provide a free prepaid return label.

21. Damaged, Defective, or Incorrect Products

If you receive a handbag that is damaged, defective, or different from the item ordered, contact us at contact@coastora.shop as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photographs of the item and packaging when reasonably possible

We will review the issue and provide appropriate instructions.

Accepted claims for damaged, defective, or incorrectly supplied products are not subject to a return shipping fee or restocking fee.

22. Order Changes and Cancellations

If you need to change or cancel an order, contact contact@coastora.shop as soon as possible.

We will make reasonable efforts to process the request before fulfillment begins.

However, changes or cancellations cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

If an order has already been shipped, the applicable return procedures may apply after delivery.

23. Payment

Customers must provide valid and authorized payment information at checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The billing information provided is accurate.
• You authorize the applicable charge for your confirmed order total.

Payment authorization may be handled by third-party payment processors.

We do not guarantee approval of any payment method, as payment authorization may depend on the applicable bank, card network, digital wallet provider, or payment processor.

24. Payment Security

We take reasonable measures to support secure online transactions.

Payment information may be processed through secure third-party payment providers.

Where payment processing is handled by a third party, that provider may process payment information according to its own privacy and security practices.

Customers should not send complete payment card information to us by ordinary email.

25. Taxes and Additional Costs

Product prices shown on coastora.shop include tax as represented during the shopping and checkout process.

The standard shipping charge of $6.99 per order is displayed at checkout.

Customers are shown the applicable order total before payment is submitted.

We do not charge an additional standard handling fee.

26. Promotions and Discounts

If Coastora offers a discount, promotional code, or special offer, additional terms may apply.

Unless expressly stated otherwise:

• Promotions may have expiration dates.
• Certain products may be excluded.
• Promotional codes may not be combinable.
• Discounts cannot be redeemed for cash.
• Promotional offers may not be applied retroactively to completed orders.

Any material promotional conditions will be disclosed with the applicable offer.

27. Website Information

We make reasonable efforts to keep information on coastora.shop accurate and current.

However, occasional typographical, technical, display, or administrative errors may occur.

We may correct inaccurate information when discovered.

Material changes affecting a customer's existing order will be handled transparently and, where appropriate, communicated to the customer.

28. Prohibited Use

You may not use the website:

• For unlawful or fraudulent purposes.
• To submit false or misleading information.
• To interfere with website security.
• To introduce malicious software or harmful code.
• To attempt unauthorized access to systems or accounts.
• To impersonate another person.
• To make purchases using unauthorized payment methods.
• To scrape, copy, or exploit website content in violation of applicable law.
• To interfere with other users' access to the website.

We may restrict access to the website when reasonably necessary to protect customers, the website, or our business from abuse or unlawful activity.

29. Intellectual Property

Unless otherwise stated, website content made available through Coastora, including text, branding, graphics, design elements, product presentation, and original website materials, is owned by Coastora or used with permission.

You may use the website content only for lawful personal and non-commercial purposes associated with shopping on the website.

You may not reproduce, commercially exploit, distribute, or misrepresent protected content without appropriate authorization.

Third-party names, trademarks, logos, or materials remain the property of their respective owners.

30. Customer Reviews and Submitted Content

If the website permits customers to submit reviews, feedback, photographs, or other content, submitted material must:

• Be truthful.
• Be relevant to the product or service.
• Not violate applicable law.
• Not infringe another person's rights.
• Not contain malicious code.
• Not contain abusive, fraudulent, or deceptive material.

By voluntarily submitting content for publication, you authorize us to display, reproduce, and use that content for legitimate website and business purposes, subject to applicable privacy and intellectual property laws.

31. Privacy

We respect customer privacy and process personal information in accordance with our Privacy Policy.

Information may be collected or processed for legitimate purposes such as:

• Processing orders
• Delivering products
• Handling payments
• Providing customer support
• Preventing fraud
• Maintaining website security
• Improving website functionality
• Meeting applicable legal obligations

Please review the Privacy Policy on coastora.shop for detailed information regarding how personal information is collected, used, stored, and shared.

32. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website functions, understand website usage, remember preferences, support checkout functionality, improve performance, and support permitted analytics or marketing activities.

Where consent is legally required, applicable non-essential technologies should be used in accordance with the choices made by the visitor.

More information is provided in our Cookie Policy and Privacy Policy.

33. Third-Party Services

The website may rely on third-party service providers for functions such as:

• Payment processing
• Hosting
• Shipping
• Analytics
• Fraud prevention
• Website functionality

Third-party services may be governed by their own terms and privacy practices.

Coastora is not responsible for the independent operation of third-party websites or services that are outside our reasonable control.

34. External Links

Our website may contain links to third-party websites.

A link does not necessarily mean that Coastora controls or endorses all content, products, services, security practices, or privacy practices on that third-party website.

Customers should review the applicable terms and privacy notices before providing information to an external service.

35. Website Availability

We aim to maintain reliable website access but cannot guarantee uninterrupted or error-free operation at all times.

Temporary interruptions may occur because of:

• Maintenance
• Hosting issues
• Software updates
• Security events
• Network outages
• Events outside our reasonable control

We may modify or maintain the website where reasonably necessary.

36. Limitation of Liability

To the maximum extent permitted by applicable law, Coastora will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.

Nothing in these Terms limits any mandatory consumer protection rights available to you under applicable law.

37. Consumer Rights

These Terms are intended to operate consistently with applicable consumer protection requirements.

Nothing in these Terms is intended to waive or reduce any non-waivable rights that a customer may have under applicable law.

If a provision of these Terms conflicts with a mandatory legal right, the applicable mandatory legal requirement will control to the extent of that conflict.

38. Fraud Prevention

We may take reasonable steps to prevent fraudulent or unauthorized transactions.

This may include reviewing:

• Order details
• Payment authorization
• Billing information
• Shipping information
• Unusual purchasing activity

Orders reasonably identified as fraudulent, unauthorized, or materially suspicious may be delayed, declined, or canceled.

Where a paid order is canceled, any applicable refundable payment will be returned according to the circumstances of the transaction.

39. Account and Website Security

If customer account features are available, customers are responsible for maintaining the confidentiality of their login credentials.

You should notify us promptly if you reasonably believe your account has been accessed without authorization.

We may restrict account access where reasonably necessary to protect the customer or website.

40. Policy Relationship

These Terms of Service should be read together with the policies published on coastora.shop, including, where applicable:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy

Where a specific policy provides more detailed terms for a particular subject, that specific policy applies together with these Terms of Service.

41. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in:

• Website functionality
• Business operations
• Products or services
• Legal requirements
• Security practices
• Customer service processes

The updated version will be published on coastora.shop with a revised "Last Updated" date.

Changes will not be applied retroactively in a manner that unlawfully reduces rights associated with completed purchases.

42. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

43. No Waiver

If Coastora does not immediately enforce a provision of these Terms, that does not necessarily constitute a permanent waiver of that provision or any other right available under these Terms.

44. Governing Law

These Terms of Service are governed by the applicable laws of the State of Connecticut and the United States, subject to any mandatory consumer protection laws that may apply to the customer.

Nothing in this section limits any non-waivable legal rights available under applicable law.