At Coastora, we want customers to understand clearly how returns, refunds, damaged-item claims, and exchanges are handled.

This Return & Refund Policy applies to eligible purchases made through coastora.shop.

Summary

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

A return request submitted after the 30-day return period may not be eligible for acceptance.

To begin a return, contact us at:

Email: contact@coastora.shop

Please include your order number and the reason for your return so that we can review your request.

Do not send an item back without first submitting a return request and receiving return instructions from us.

Return Eligibility

To qualify for a standard return, the handbag must generally:

• Be returned within 30 days of delivery.
• Be in the same condition in which it was received.
• Be unused and unworn.
• Be free from damage caused after delivery.
• Include original tags, accessories, components, and packaging when applicable.
• Include proof of purchase or the applicable order number.

Items showing significant signs of use, alteration, misuse, customer-caused damage, or missing essential components may not qualify for a standard return.

This does not limit any rights that may apply to defective, damaged, or incorrectly supplied products.

How to Request a Return

To request a return:

1. Email contact@coastora.shop within 30 days of receiving your order.
2. Include your order number.
3. Identify the handbag you wish to return.
4. Provide the reason for the return.
5. If the product arrived damaged, defective, or incorrect, include clear photographs showing the issue when reasonably possible.
6. Wait for our return authorization and instructions.
7. If your return is accepted, a prepaid return shipping label will be sent to your email.
8. Download and print the return label.
9. Securely package the handbag and attach the provided label.
10. Send the package using the return instructions provided in the approval email.

Returns sent without prior authorization may experience delays because we may be unable to identify the order or return request.

Return Shipping Cost

Accepted returns receive free return shipping.

If your return request is approved, Coastora will provide a prepaid return shipping label by email.

You can download and print the label and use it to return the approved product.

Return shipping fee: $0

Customers are not charged for the prepaid return label provided for an accepted return.

Restocking Fee

Coastora does not charge a restocking fee for accepted returns.

Restocking fee: $0

No percentage-based or fixed restocking charge is deducted from an approved refund.

Return Address

Approved returns are handled through the following return address:

Please contact contact@coastora.shop before sending your return.

Customers should use the return instructions and prepaid shipping label provided after return authorization rather than independently shipping a package to the address above.

Return Inspection

After your returned handbag is delivered to us, we will inspect it to confirm that:

• The returned product matches the applicable order.
• The return was requested within the eligible return period.
• The item meets the applicable return conditions.
• All required components and accessories are included.
• The product has not been subjected to customer-caused damage, misuse, or unauthorized alteration.

We will notify you after the return has been reviewed.

Refund Processing

Once your returned item has been received, inspected, and approved, the refund will be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the refunded amount appears in your account.

Any additional processing time imposed by your financial institution is outside Coastora's direct control.

Refund Amount

For an approved standard return, the applicable refundable amount will be returned to the original payment method.

Coastora charges:

• Return shipping fee: $0
• Restocking fee: $0

No return shipping fee or restocking fee will be deducted when an approved return uses the prepaid return label we provide.

Damaged or Defective Items

Please inspect your handbag as soon as possible after delivery.

If your order arrives:

• Damaged,
• Defective,
• With missing components, or
• Otherwise materially different from the product ordered,

contact contact@coastora.shop as soon as possible.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging when reasonably possible.

We will review the issue and provide appropriate instructions.

If the claim is accepted, you will not be charged return shipping or a restocking fee.

Incorrect Items

If you receive a handbag that is different from the item you ordered, please contact us at contact@coastora.shop.

Include your order number and photographs of the item received when possible.

After verifying the issue, we will provide instructions for returning the incorrect item.

Approved returns of incorrectly supplied products are provided with a free prepaid return shipping label.

Exchanges

If you would like to exchange an eligible handbag, contact us within the 30-day return period at contact@coastora.shop.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the exchange.
• The replacement item or option you are requesting, when applicable.

Exchange requests are subject to return eligibility and product availability.

If the exchange return is accepted, we will email you the applicable return instructions and prepaid return label.

No return shipping fee or restocking fee is charged for an accepted return under this policy.

Wrong Size, Style, or Customer Preference

If you decide that the handbag is not suitable because of style, color, size, preference, or another change-of-mind reason, you may request a return within 30 days of delivery, provided the product meets the return eligibility requirements.

For an accepted return:

• A prepaid return label will be provided.
• Return shipping is free.
• No restocking fee will be charged.

Return Label Instructions

When your return request is accepted:

• We will send the prepaid return shipping label to the email address associated with your return request.
• Download the shipping label.
• Print the label.
• Package the handbag securely.
• Remove or cover unrelated old shipping labels where applicable.
• Attach the new return label securely to the package.
• Follow the carrier instructions included with your return authorization.

We recommend retaining your shipping receipt or tracking information until the return and refund process is complete.

Returns Without Authorization

Please do not return products without first contacting us.

A return sent without authorization or without sufficient order identification may be delayed because we may be unable to associate the package with the correct customer or order.

Contact contact@coastora.shop first to receive the appropriate return instructions.

Packages Lost During an Authorized Return

If you use the prepaid return label provided by Coastora and the tracking information indicates a potential shipping problem, contact us at contact@coastora.shop.

Please provide your:

• Order number.
• Return tracking number.
• Shipping receipt, if available.

We will review the available tracking information and assist with the appropriate next steps.

Refund Not Received

If you have received confirmation that your refund was issued but do not see it in your account:

1. Review the original payment method used for your purchase.
2. Allow your payment provider's normal posting period.
3. Contact your bank, card issuer, or payment provider if necessary.

If the refund still cannot be located, email contact@coastora.shop.

Please include your order number so we can review the refund status.

Original Payment Method

Approved refunds are returned to the original payment method used when placing the order.

We do not normally redirect refunds to an unrelated card, bank account, or payment method.

This helps protect customers and reduce unauthorized refund activity.

Order Cancellation

Return requests apply to products that have already been delivered.

If you need to cancel or change an order that has not yet been delivered, contact contact@coastora.shop as soon as possible.

Cancellation or modification cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

Shipping and Return Policy Relationship

Our standard order shipping fee is $6.99 per order.

For an accepted return under this Return & Refund Policy, Coastora provides a free prepaid return shipping label, and no restocking fee is charged.

Shipping and delivery estimates for the original order are explained separately in our Shipping Policy available on coastora.shop.