At Coastora, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, carriers, delivery area, and procedures for delayed, lost, or incorrectly delivered packages.

This Shipping Policy applies to purchases made through coastora.shop.

Shipping Details

Shipping Destinations

Coastora currently ships only to addresses within the United States.

We do not offer international shipping at this time.

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your street address, apartment or unit number, city, state, ZIP code, and other delivery information carefully before submitting your order.

We cannot guarantee successful delivery when an incorrect or incomplete address is provided.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET will normally begin processing on the next business day.

Orders placed on weekends or holidays will normally begin processing on the next available business day.

Order Processing and Handling Time

Orders are normally prepared and processed within 1–2 business days, Monday through Friday.

Handling time begins after the order has been successfully submitted and payment has been confirmed.

Business days do not include Saturdays, Sundays, or recognized holidays.

Once your order has been prepared and transferred to the shipping carrier, the transit period begins.

Shipping and Transit Time

After processing, standard delivery normally takes approximately 5–10 business days, Monday through Friday, depending on the delivery destination.

Some orders may arrive earlier than the estimated delivery period.

Estimated delivery time is calculated as:

1–2 business days handling time + 5–10 business days transit time = approximately 6–12 business days total.

Delivery dates are estimates rather than guaranteed delivery dates because carrier operations, weather conditions, holidays, transportation disruptions, or circumstances outside our reasonable control may affect delivery.

Shipping Rates and Additional Charges

We charge a flat $6.99 standard shipping fee for every order shipped within the United States.

There are no additional handling or processing fees added to the shipping charge.

The applicable shipping charge is displayed during checkout before you complete your purchase.

Product prices shown on coastora.shop include tax. The shipping charge is calculated separately during checkout.

You will have an opportunity to review the product price, shipping charge, and final order total before submitting payment.

Shipping Carriers

Depending on the destination, package size, and fulfillment requirements, orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for an individual order may vary.

Order Tracking

When tracking information becomes available, customers may receive a shipping confirmation containing the applicable tracking number.

Please allow time for the carrier's tracking system to update after the shipping label has been created.

Carrier tracking information may not display movement immediately after shipment.

Delivery Address

Customers must provide an accurate and deliverable shipping address when placing an order.

Please verify all shipping information before completing checkout, including:

• Recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

If you discover an address error after placing an order, contact us as soon as possible at contact@coastora.shop.

Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Delayed Shipments

Although most orders are delivered within the estimated delivery period, occasional delays may occur because of circumstances such as:

• Severe weather
• Carrier network disruptions
• Holiday shipping volume
• Transportation delays
• Incorrect or incomplete delivery information
• Events outside our reasonable control

If your package has not arrived within the estimated delivery timeframe, please first review the carrier tracking information.

If you still need assistance, contact contact@coastora.shop with your order number and delivery details.

We will review the available shipment information and assist you with the appropriate next steps.

Lost Packages

If tracking information indicates that your package may be lost in transit, please contact us at contact@coastora.shop.

Please include:

• Your full name
• Order number
• Shipping address
• Tracking number, if available

We will review the shipment information and, when appropriate, work with the applicable carrier to investigate the package status.

Packages Marked as Delivered

If carrier tracking shows that your package was delivered but you cannot locate it:

1. Verify that the shipping address on your order is correct.
2. Check around your delivery location, mailbox, entrance, porch, or other secure delivery areas.
3. Ask household members, neighbors, building reception, or property management whether they accepted the package.
4. Review the carrier tracking page for delivery details.
5. Contact the applicable shipping carrier if additional delivery confirmation is required.

If the package still cannot be located, contact contact@coastora.shop so we can review the available order and tracking information.

Damaged or Incorrect Deliveries

If your handbag arrives damaged, defective, or different from the item you ordered, please contact us promptly at contact@coastora.shop.

Include your order number and clear photographs of the product and packaging when relevant. This information helps us review the issue and provide the appropriate resolution under our Return & Refund Policy.

Delivery Refusal and Undeliverable Packages

Packages may be returned to us when:

• The shipping address is incorrect or incomplete
• Delivery cannot be completed by the carrier
• The recipient refuses the shipment
• The package is not collected when carrier pickup is required

If an order is returned as undeliverable, please contact us at contact@coastora.shop so we can review the circumstances and available options.

Weekends and Holidays

Our standard order handling schedule is Monday through Friday.

Saturdays, Sundays, and recognized holidays are not counted as handling or transit business days when calculating the estimated delivery timeframe.

For example, an order placed late on Friday after the 5:00 PM ET cut-off may begin processing on the next business day.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact contact@coastora.shop as soon as possible.

We cannot guarantee that an order can be modified or canceled after processing has started or after the package has been transferred to the shipping carrier.

Returns and Refunds

Shipping-related return or refund requests are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy available on coastora.shop for information regarding return eligibility, return procedures, refund processing, product condition requirements, and applicable return shipping responsibilities.