Welcome to the Coastora FAQs. This page provides clear answers to common questions about ordering, payments, shipping, delivery, returns, refunds, cancellations, and customer support on coastora.shop.

Summary

General Questions

What does Coastora sell?

Coastora sells women's handbags through coastora.shop.

Product descriptions, images, available variations, and pricing are displayed on the applicable product pages.

Where can I shop for Coastora products?

You can shop directly through:

Website: coastora.shop

We recommend completing purchases only through the checkout provided on our official website.

Where is Coastora located?

Our business address is:

How can I contact Coastora?

You can contact our customer support team at:

Email: contact@coastora.shop

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM ET

When contacting us regarding an order, please include your order number.

Ordering

How do I place an order?

To place an order:

1. Visit coastora.shop.
2. Select the handbag you wish to purchase.
3. Choose any available product options.
4. Add the item to your cart.
5. Review your cart.
6. Proceed to checkout.
7. Enter your contact, shipping, and payment information.
8. Review the final order total.
9. Submit payment and complete your order.

What information should I check before ordering?

Before submitting your order, verify:

• Your full name
• Email address
• Shipping address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Product selection
• Product quantity
• Payment information

Incorrect information may delay delivery or prevent successful fulfillment.

What is the order cut-off time?

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET normally begin processing on the next business day.

Do you process orders on weekends?

Our standard order handling schedule is:

Monday through Friday

Orders placed on weekends or recognized holidays normally begin processing on the next available business day.

Shipping

Where do you ship?

Coastora currently ships only within the United States.

We do not offer international shipping.

How much does shipping cost?

Standard shipping costs:

$6.99 per order

There are:

• No additional handling fees
• No hidden standard shipping charges

The applicable shipping charge is shown during checkout before you submit payment.

How long does order processing take?

Our standard handling time is:

1–2 business days, Monday through Friday

Handling time begins after the order has been successfully submitted and payment has been confirmed.

How long does shipping take?

After your order has been processed, transit normally takes:

5–10 business days, Monday through Friday

Actual delivery time may vary depending on the destination and carrier operations.

Some packages may arrive sooner than the estimated timeframe.

What is the estimated total delivery time?

Our estimated total delivery time is approximately:

6–12 business days

This estimate includes:

• 1–2 business days handling time
• 5–10 business days transit time

Which carriers do you use?

Depending on the destination and shipment requirements, orders may be shipped with:

• USPS
• UPS
• FedEx

Is delivery guaranteed within 6–12 business days?

The 6–12 business day timeframe is an estimate.

Delivery may be affected by circumstances such as:

• Severe weather
• Carrier delays
• Holiday volume
• Transportation disruptions
• Incorrect delivery information
• Circumstances outside our reasonable control

Do you ship internationally?

No.

Coastora currently ships only to addresses within the United States.

Order Tracking

Will I receive tracking information?

When tracking information becomes available, you may receive a shipping confirmation containing the applicable tracking number.

Why is my tracking information not updating?

Carrier tracking may take time to update after a shipping label is created.

If tracking does not show immediate movement, allow the carrier additional time to scan and update the shipment.

What should I do if my order is delayed?

If your package has not arrived within the estimated delivery period:

1. Review the carrier tracking information.
2. Confirm that your delivery address is correct.
3. Check for any carrier delay notices.
4. Contact contact@coastora.shop if you still need assistance.

Please include your order number and tracking number when available.

What if tracking says delivered but I cannot find my package?

If tracking indicates delivery but you cannot locate the package:

• Check around your mailbox, porch, entrance, or other secure delivery locations.
• Ask household members or neighbors.
• Check with building reception or property management, if applicable.
• Review the carrier's delivery details.
• Contact the carrier if necessary.

If the package still cannot be located, contact contact@coastora.shop.

Payments

What currency do you accept?

All prices and charges on coastora.shop are displayed and processed in:

U.S. Dollars (USD)

Which credit and debit cards do you accept?

Supported card networks include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Availability may depend on your card issuer and the checkout configuration.

Which express checkout and digital wallet options do you accept?

Supported options may include:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

Only the payment methods available during your checkout session can be selected for that transaction.

Are taxes included?

Yes.

Product prices displayed on coastora.shop include tax as represented on the website.

Are there any hidden fees?

We do not intentionally add hidden mandatory fees.

Our standard shipping fee is:

$6.99 per order

Our standard handling fee is:

$0

The applicable order total is displayed before payment is submitted.

Why was my payment declined?

A payment may be declined because of:

• Incorrect card information
• Incorrect billing information
• Insufficient funds
• Card issuer restrictions
• Expired payment method
• Security verification failure
• Payment-provider restrictions
• Fraud-prevention controls

If your payment is declined, contact your bank or payment provider or try another supported payment method.

Is my payment information secure?

Payment transactions may be processed through secure third-party payment providers.

For your security, never send the following by ordinary email:

• Full card number
• CVV or security code
• Account password
• One-time authentication code

Order Changes

Can I change my order after placing it?

You may request an order change if the order has not yet entered fulfillment or shipment processing.

Contact:

contact@coastora.shop

as soon as possible.

What order details can I request to change?

Depending on the order status, we may be able to help with:

• Shipping address corrections
• Recipient name corrections
• Product variation changes
• Quantity changes
• Removal of an item
• Contact information corrections

Changes cannot be guaranteed after fulfillment begins.

Is there a fee to change my order?

No separate order change fee is charged for an approved modification.

Order change fee: $0

If the requested modification changes the product price or quantity, the actual order total may also change.

Can I change my shipping address?

Contact us as soon as possible at contact@coastora.shop.

If the order has not progressed too far in fulfillment, we may be able to correct the address.

Once an order has been shipped, an address change may no longer be possible.

Cancellations

Can I cancel my order?

You may request cancellation while the order has not yet entered fulfillment, packing, or shipment processing.

Contact:

contact@coastora.shop

as soon as possible.

Is there a cancellation fee?

No.

Cancellation fee: $0

Is sending a cancellation email enough to cancel my order?

No.

A cancellation request is not considered completed until Coastora confirms that the order was successfully canceled.

What happens if my order has already shipped?

Once an order has shipped, it can no longer be canceled through the pre-shipment cancellation process.

After delivery, you may request a return under our 30-day Return & Refund Policy.

Returns

What is your return window?

You may request a return within:

30 days from the date your order is delivered

What condition must the item be in?

For a standard return, the handbag should generally:

• Be in the same condition in which it was received
• Be unused and unworn
• Include original tags where applicable
• Include accessories and components where applicable
• Be free from customer-caused damage
• Include the applicable order information

How do I start a return?

Email:

contact@coastora.shop

Please provide:

• Your full name
• Order number
• Item you wish to return
• Reason for return

For damaged, defective, or incorrect items, include photographs when reasonably possible.

Do I have to pay return shipping?

No, not for an accepted return.

If your return request is approved, Coastora will provide a prepaid return shipping label by email.

Return shipping fee: $0

How do I use the return label?

After your return is accepted:

1. Download the label from the email we send you.
2. Print the label.
3. Package the handbag securely.
4. Attach the prepaid label.
5. Follow the return shipping instructions provided.

Do you charge a restocking fee?

No.

Restocking fee: $0

Where do I send returns?

Approved returns are handled through:

Please do not send a return without first contacting contact@coastora.shop and receiving return instructions.

Refunds

How long does a refund take?

Once an eligible returned item has been received, inspected, and approved, Coastora processes the refund within:

7 business days

How will I receive my refund?

Approved refunds are issued to the:

Original payment method used for the purchase

Will I be charged a return shipping fee?

No.

For an accepted return:

Return shipping fee: $0

Will you deduct a restocking fee?

No.

Restocking fee: $0

Why has my refund not appeared yet?

After Coastora issues a refund, your bank, card issuer, or payment provider may require additional time to post the funds.

If you have received refund confirmation but do not see the amount:

1. Check the original payment method.
2. Allow your financial institution's normal posting time.
3. Contact your bank or payment provider.
4. Contact contact@coastora.shop if you still need assistance.

Exchanges

Do you accept exchanges?

You may request an exchange within the applicable 30-day return period.

Exchange requests are subject to:

• Return eligibility
• Product condition
• Product availability

Contact contact@coastora.shop to request an exchange.

Do I pay return shipping for an accepted exchange?

For an accepted return associated with an exchange, Coastora provides a free prepaid return label.

Return shipping fee: $0

Damaged, Defective, or Incorrect Items

What should I do if my handbag arrives damaged?

Contact:

contact@coastora.shop

as soon as possible.

Include:

• Your order number
• A description of the damage
• Clear photographs of the item and packaging when reasonably possible

We will review the issue and provide the appropriate next steps.

What if I receive the wrong handbag?

Contact contact@coastora.shop with:

• Your order number
• A description of the item received
• Photographs when reasonably possible

If the claim is accepted, we will provide return instructions without charging a return shipping fee or restocking fee.

What if the item is defective?

Contact us with your order number and details of the defect.

Photographs may help us review the issue more efficiently.

Accepted defective-product returns receive free return shipping.

Product Information

Are product images exact?

We aim to display products as accurately as reasonably possible.

However, slight differences in color or appearance may occur because of:

• Screen settings
• Device displays
• Lighting
• Photography
• Normal manufacturing variation

Product descriptions should be reviewed together with product images before purchase.

What if the handbag I want is unavailable?

Product availability may change.

If an item becomes unavailable after an order has been placed and cannot be fulfilled, we will provide the appropriate resolution, which may include cancellation and a refund for the unavailable item.

We will not knowingly substitute a materially different product without your agreement.

Privacy

What personal information do you collect?

Depending on how you use the website, we may process information such as:

• Name
• Email address
• Shipping address
• Billing information
• Order details
• Payment-related information
• Customer support communications
• Device information
• Website usage information

Please review our Privacy Policy for full details.

Do you share my information?

Personal information may be shared with service providers when reasonably necessary for functions such as:

• Payment processing
• Shipping
• Website hosting
• Fraud prevention
• Customer support
• Analytics
• Legal compliance

We do not disclose customer information indiscriminately.

Do you use cookies?

Yes.

Our website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping cart functionality
• Checkout
• Security
• Preferences
• Analytics
• Permitted advertising and measurement

Where legally required, applicable non-essential technologies should respect the visitor's consent choices.

Customer Support

What are your support hours?

Our support hours are:

Monday–Saturday, 8:00 AM–7:00 PM ET

What email address should I use?

For order, payment, shipping, return, refund, cancellation, privacy, or general support questions, contact:

contact@coastora.shop

What information should I include when contacting support?

For order-related questions, include:

• Your full name
• Order number
• Email address associated with your order
• A clear description of your request

For product problems, photographs may also be helpful.

How quickly will you respond?

Messages are reviewed during our published support hours:

Monday–Saturday, 8:00 AM–7:00 PM ET

Response time may vary depending on request volume and the nature of the issue.

Policy Information

Where can I find your policies?

Relevant policies are available on coastora.shop, including:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Payment Methods
• Order Cancellation & Change Policy
• Cookie Policy

Customers are encouraged to review the applicable policies before completing a purchase.