At Coastora, we respect your privacy and are committed to handling personal information in a clear, transparent, and responsible manner.

This Privacy Policy explains how Coastora collects, uses, stores, shares, and protects personal information when you visit coastora.shop, place an order, contact customer support, or otherwise interact with our website.

By using coastora.shop, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• coastora.shop
• Online purchases
• Checkout
• Customer support communications
• Order and return requests
• Email communications
• Website forms
• Cookies and similar technologies
• Other direct interactions with Coastora

This Privacy Policy does not govern third-party websites or services that operate independently from Coastora.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website.

We may collect the categories described below.

3. Contact Information

When you place an order, submit a form, or contact us, we may collect:

• Full name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address
• City
• State
• ZIP code
• Other contact details you choose to provide

We use this information to communicate with you, process orders, arrange delivery, and provide customer support.

4. Order and Transaction Information

When you purchase from Coastora, we may collect information such as:

• Order number
• Products purchased
• Product variations
• Quantity
• Purchase amount
• Shipping charges
• Tax information
• Transaction date
• Payment status
• Shipping status
• Return or refund information
• Order cancellation or modification requests

This information is used to process, fulfill, support, and maintain records relating to your purchase.

5. Payment Information

Payment information may be collected and processed through third-party payment providers used by our website.

Depending on the payment method, payment-related information may include:

• Payment method type
• Billing information
• Transaction identifier
• Payment authorization status
• Limited payment details made available to merchants by the payment processor

Full payment card details may be handled directly by the applicable payment processor rather than stored directly by Coastora.

Customers should not send full card numbers, security codes, or other sensitive payment credentials to contact@coastora.shop by ordinary email.

6. Shipping and Delivery Information

To fulfill your order, we may process:

• Recipient name
• Shipping address
• Telephone number, when required
• Order information
• Tracking number
• Carrier information
• Delivery status

Shipping information may be provided to carriers and fulfillment-related service providers as necessary to complete delivery.

Our shipping carriers may include:

• USPS
• UPS
• FedEx

7. Customer Support Information

When you contact us, we may collect and retain:

• Your name
• Email address
• Order number
• Communication history
• Return or refund reason
• Photographs you provide
• Product issue descriptions
• Delivery concerns
• Other information included in your message

We use this information to respond to requests, resolve order issues, investigate claims, and provide customer service.

8. Device and Technical Information

When you use coastora.shop, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Approximate location derived from IP address
• Referring page
• Pages visited
• Date and time of visits
• Website interaction data
• Session information
• Error or diagnostic information

This information may be used for website operation, security, analytics, troubleshooting, and performance improvement.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Maintain shopping cart functionality
• Remember preferences
• Support checkout
• Prevent fraud
• Improve security
• Analyze website traffic
• Measure website performance
• Understand how visitors interact with the website
• Support permitted advertising or marketing activities

Where required by applicable law, non-essential cookies and similar technologies are used in accordance with the visitor's applicable consent choices.

More detailed information may also be provided in our Cookie Policy.

10. Information You Provide Voluntarily

You may choose to provide information when you:

• Contact customer support
• Submit a review
• Request a return
• Request a refund
• Request an exchange
• Report a damaged or incorrect product
• Subscribe to communications
• Complete a website form
• Participate in a promotion or survey

Please provide only information reasonably necessary for your request.

11. How We Use Personal Information

We may use personal information for the following legitimate business purposes.

Order Processing

We use personal information to:

• Receive orders
• Confirm purchases
• Process transactions
• Prepare shipments
• Deliver products
• Provide tracking information
• Manage returns
• Process refunds
• Handle exchanges
• Process cancellations or modifications

Customer Support

We use personal information to:

• Respond to questions
• Resolve order problems
• Investigate delivery issues
• Review damaged-item claims
• Process return requests
• Assist with refunds
• Communicate about purchases

Website Operation

We may use information to:

• Operate the website
• Maintain website functionality
• Improve navigation
• Diagnose technical problems
• Improve site performance
• Maintain shopping cart and checkout functionality

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Detect suspicious activity
• Prevent unauthorized purchases
• Protect customer accounts
• Protect our website
• Investigate security incidents
• Reduce fraud and abuse

Legal and Compliance Purposes

We may process information when reasonably necessary to:

• Maintain business records
• Respond to lawful requests
• Comply with applicable laws
• Handle disputes
• Enforce agreements
• Protect legal rights
• Meet accounting, tax, or regulatory obligations

Analytics and Improvement

We may use aggregated, statistical, or usage information to understand:

• Website traffic
• Customer interactions
• Product interest
• Website performance
• Customer experience

This helps us improve the operation of coastora.shop.

12. Marketing Communications

If we send promotional emails or similar marketing communications, we will do so in accordance with applicable law.

Where required, marketing communications will provide a method to unsubscribe or opt out.

Transactional communications, such as order confirmations, shipment notifications, return updates, refund notifications, and customer support messages, are not considered marketing communications and may still be sent when necessary to service your order.

13. How We Share Personal Information

We do not disclose personal information indiscriminately.

We may share information with service providers and other parties when necessary for legitimate business purposes.

These may include:

• Website hosting providers
• E-commerce platform providers
• Payment processors
• Shipping carriers
• Fulfillment service providers
• Fraud prevention providers
• Analytics providers
• Email service providers
• Customer support tools
• Information technology providers
• Professional advisers
• Legal or regulatory authorities when legally required

These parties may receive only the information reasonably necessary to perform the applicable service.

14. Payment Service Providers

Payment transactions may be handled by third-party payment processors.

These payment providers may independently collect and process payment information according to their own terms, privacy policies, security practices, and legal obligations.

Coastora may receive limited transaction information necessary to:

• Confirm payment
• Fulfill the order
• Process refunds
• Handle payment disputes
• Maintain transaction records

15. Shipping Providers

We may provide customer information to shipping carriers as necessary to deliver orders.

This may include:

• Recipient name
• Shipping address
• Telephone number, when needed
• Shipment details
• Tracking information

Shipping providers may include USPS, UPS, and FedEx.

Each carrier may process delivery information according to its own privacy practices.

16. Analytics and Website Service Providers

We may use service providers to help understand website usage and maintain website performance.

Depending on the services implemented on the website, these providers may process:

• IP addresses
• Device identifiers
• Browser information
• Website interaction information
• Referrer information
• Cookie identifiers
• Page visits
• Session information

Where legally required, non-essential analytics technologies should operate according to applicable consent choices.

17. Advertising and Tracking

Our website may use advertising or measurement technologies where permitted.

Depending on website configuration, these technologies may help:

• Measure advertising effectiveness
• Understand product interest
• Attribute visits or purchases
• Prevent duplicate advertising
• Provide relevant advertising

Where applicable law requires consent or opt-out mechanisms for advertising-related tracking, we will respect applicable user choices.

18. We Do Not Sell Products Internationally

Coastora currently sells and ships products only within the United States.

However, internet users may technically access the website from locations outside the United States.

If you access the website from another jurisdiction, your information may be processed in the United States or other locations used by applicable service providers.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders
• Providing customer service
• Processing returns and refunds
• Maintaining transaction records
• Preventing fraud
• Resolving disputes
• Meeting legal, accounting, tax, or regulatory obligations

Different categories of information may be retained for different periods depending on the purpose and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

20. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Loss
• Alteration
• Destruction

However, no method of internet transmission, electronic storage, or online security is completely risk-free.

We therefore cannot guarantee absolute security.

Customers should also take reasonable steps to protect their own devices, accounts, passwords, and payment information.

21. Data Minimization

We aim to collect only information reasonably necessary to:

• Operate our website
• Fulfill customer orders
• Deliver products
• Process payments
• Provide customer support
• Manage returns and refunds
• Prevent fraud
• Comply with applicable law

We do not intentionally request unnecessary sensitive information from customers.

22. Sensitive Personal Information

Please do not voluntarily send highly sensitive personal information that is unnecessary for an ordinary retail transaction.

This includes information such as:

• Government identification numbers
• Account passwords
• Complete payment card numbers by email
• Authentication codes
• Sensitive medical information

If such information is not necessary for the requested service, please do not provide it.

23. Children's Privacy

coastora.shop is intended for general online retail shopping and is not directed specifically toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, contact us at contact@coastora.shop so that we can review the matter and take appropriate action.

24. Your Privacy Rights

Depending on where you live and which laws apply, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about categories of data collected
• Request information about categories of recipients
• Opt out of certain marketing communications
• Opt out of certain forms of data use where applicable
• Withdraw consent where processing is based on consent
• Appeal certain privacy decisions where required by applicable law

These rights are subject to applicable legal exceptions.

25. How to Submit a Privacy Request

To submit a privacy-related request, email:

contact@coastora.shop

Please include:

• Your name
• The email address associated with your order or interaction
• The nature of your request
• Relevant order information, where applicable

For security purposes, we may need to verify your identity before completing certain privacy requests.

We will not request more information than reasonably necessary for verification.

26. Identity Verification

Before responding to certain requests involving access, deletion, or sensitive account information, we may need to verify that the requester is the customer or an authorized representative.

Verification methods may include confirming:

• Email address
• Order information
• Account information
• Other information reasonably related to the transaction

This helps prevent unauthorized disclosure or deletion of personal information.

27. Authorized Agents

Where permitted by applicable law, an authorized agent may submit certain privacy requests on behalf of a customer.

We may require reasonable evidence that the agent has authority to act on the customer's behalf.

We may also contact the customer directly where legally permitted to confirm authorization.

28. Right to Correct Information

If personal information we maintain about you is inaccurate, you may request correction by contacting contact@coastora.shop.

For active orders, please contact us promptly if your shipping or contact information is incorrect.

Changes to shipping information cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

29. Right to Delete Information

Where applicable, you may request deletion of personal information.

We may need to retain certain information where reasonably necessary for:

• Completed transactions
• Tax or accounting requirements
• Fraud prevention
• Security
• Legal claims
• Regulatory obligations
• Exercising or defending legal rights

A deletion request therefore may not require deletion of every record where an applicable legal exception applies.

30. Marketing Opt-Out

You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the applicable message, when available.

You may also contact:

contact@coastora.shop

Please note that opting out of promotional emails does not prevent us from sending necessary transactional messages regarding:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Customer support
• Security matters

31. Cookie Choices

Where our website provides cookie controls, you may use those controls to manage applicable non-essential cookies.

You may also be able to adjust cookie settings through your web browser.

Disabling certain cookies may affect website functionality, including login, cart, checkout, or preference features.

Essential cookies may be necessary for core website functions.

32. Do Not Track Signals

Browser-based privacy signals and opt-out preference mechanisms continue to evolve.

Where applicable law requires recognition of a legally valid browser-based preference signal, we will handle such signals in accordance with applicable requirements and the capabilities of the technologies used on our website.

33. California Privacy Rights

If you are a California resident and applicable California privacy law applies to the processing of your personal information, you may have rights regarding:

• Access to personal information
• Correction
• Deletion
• Information about collection and disclosure practices
• Opting out of certain qualifying sales or sharing of personal information
• Limiting certain uses of sensitive personal information where applicable
• Non-discrimination for exercising applicable privacy rights

You may submit a request by contacting contact@coastora.shop.

We do not discriminate against customers for exercising applicable privacy rights.

34. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the applicable law, these may include rights to:

• Access personal information
• Correct personal information
• Delete personal information
• Obtain a portable copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales of personal information
• Opt out of certain profiling activities
• Appeal certain decisions

Where such rights apply, requests may be submitted to contact@coastora.shop.

35. Non-Discrimination

Where required by applicable law, Coastora will not unlawfully discriminate against a customer for exercising an applicable privacy right.

This means we will not improperly deny goods or services, charge unlawful discriminatory prices, or provide a lower level of service solely because a valid privacy right was exercised.

36. Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena or lawful request
• Respond to a court order
• Cooperate with authorized regulatory authorities
• Protect customers
• Investigate fraud
• Protect our legal rights
• Prevent security threats
• Enforce applicable agreements

Any such disclosure will be limited to what is reasonably appropriate under the circumstances.

37. Business Transfers

If Coastora undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor entity receiving personal information would be expected to handle it consistently with applicable privacy requirements.

38. Aggregated and De-Identified Information

We may use information that has been aggregated or de-identified so that it does not reasonably identify an individual.

Such information may be used for purposes such as:

• Website analytics
• Business planning
• Performance measurement
• Product analysis
• Security research
• Operational improvements

Where required by law, we will not attempt to re-identify information that has been lawfully de-identified.

39. Third-Party Links

Our website may contain links to websites operated by third parties.

We do not control the privacy practices, security practices, or content of independent third-party websites.

Before providing personal information to an external website, you should review that website's privacy policy.

40. Social Media and External Platforms

If you interact with Coastora through a social media service or another external platform, that platform may process information according to its own privacy policy.

Information you choose to make public through third-party platforms may be visible to other users.

Coastora does not control independent privacy settings or data practices of third-party social media platforms.

41. Email Communications

When you email contact@coastora.shop, the contents of your email and related metadata may be retained as necessary to:

• Respond to your request
• Document customer service
• Process returns
• Resolve disputes
• Prevent fraud
• Maintain appropriate business records

Do not include unnecessary sensitive information in ordinary email messages.

42. Fraud Prevention and Security Monitoring

We may process information to detect and reduce suspicious or unauthorized activity.

Relevant information may include:

• Order details
• IP address
• Device information
• Payment authorization results
• Shipping address
• Billing information
• Transaction history
• Website activity

This information may be shared with appropriate fraud prevention or payment service providers where reasonably necessary.

43. Returns and Refunds

When you request a return, exchange, or refund, we may process:

• Your name
• Order number
• Contact details
• Reason for return
• Photographs you provide
• Return tracking information
• Payment information necessary to issue the refund

Coastora provides a 30-day return window and processes approved refunds within 7 business days after the returned item has been received, inspected, and approved, as described in our Return & Refund Policy.

44. Order and Shipping Information

For purchases through coastora.shop, order information may be retained to support:

• Order fulfillment
• Shipping
• Tracking
• Returns
• Refunds
• Customer service
• Fraud prevention
• Legal and accounting obligations

Our standard shipping terms include:

• Shipping region: United States only
• Handling time: 1–2 business days, Monday through Friday
• Transit time: 5–10 business days, Monday through Friday
• Standard shipping fee: $6.99 per order
• Shipping carriers: USPS, UPS, or FedEx

Shipping information is handled in accordance with this Privacy Policy and our Shipping Policy.

45. International Access and Data Transfers

Although Coastora currently sells and ships only within the United States, website services or service providers may operate in different jurisdictions.

As a result, information may be processed or stored in locations other than the location from which the website is accessed.

Where legally required, appropriate safeguards should apply to cross-border processing of personal information.

46. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

• Website functionality
• Business operations
• Service providers
• Privacy practices
• Legal requirements
• Security practices

When we make changes, the updated version will be published on coastora.shop and the "Last Updated" date will be revised.

We encourage visitors to review this Privacy Policy periodically.

47. Relationship With Other Policies

This Privacy Policy should be read together with other policies available on coastora.shop, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy

Each policy provides additional information relevant to the applicable topic.