At Coastora, we understand that customers may occasionally need to cancel an order or correct order information after checkout.

This Order Cancellation & Change Policy explains when cancellation or modification requests may be accepted, how to submit a request, what happens after fulfillment begins, and how refunds are handled.

This policy applies to orders placed through coastora.shop.

Summary

1. Order Cancellation Policy

You may request to cancel an order after placing it, provided the order has not yet entered fulfillment, packing, or shipment processing.

To request a cancellation, contact us as soon as possible at:

Email: contact@coastora.shop

Please include:

• Your full name
• Order number
• Email address used for the order
• A clear statement that you want to cancel the order

Cancellation requests are reviewed according to the actual processing status of the order at the time we receive the request.

2. No Cancellation Fee

Coastora does not charge customers a cancellation fee for an order that is successfully canceled before fulfillment or shipment processing.

Cancellation fee: $0

If the cancellation is approved, no cancellation or administrative fee will be deducted from the applicable refund.

3. Order Cut-Off Time and Processing

Our order cut-off time is 5:00 PM Eastern Time (ET).

Our normal order handling period is:

1–2 business days, Monday through Friday.

Orders placed before 5:00 PM ET on a business day may begin processing that same business day.

Orders placed after 5:00 PM ET normally begin processing on the next business day.

Orders placed on weekends or recognized holidays normally begin processing on the next available business day.

Because fulfillment may begin before the end of the stated handling period, contacting us early provides the best opportunity for us to process a cancellation or modification request.

4. Cancellation Is Not Guaranteed After Processing Begins

A cancellation request cannot be guaranteed after an order has entered:

• Fulfillment processing
• Picking
• Packing
• Shipping label preparation
• Carrier handoff
• Shipment

Once an order can no longer be stopped within our fulfillment process, it will continue through normal delivery.

After delivery, you may request a return under our 30-day Return & Refund Policy, subject to the applicable return conditions.

5. How to Request an Order Cancellation

To request cancellation:

1. Email contact@coastora.shop as soon as possible.
2. Use the email address associated with your purchase when possible.
3. Include your order number.
4. Clearly state that you are requesting an order cancellation.
5. Wait for our confirmation.

A cancellation is not complete until you receive confirmation from Coastora that the order has been successfully canceled.

Submitting a cancellation request alone does not guarantee that fulfillment can still be stopped.

6. Order Change Policy

You may also request a change to an order before the order has entered fulfillment or shipment processing.

Depending on the order status, we may be able to assist with changes such as:

• Shipping address correction
• Recipient name correction
• Contact information correction
• Product variation change
• Quantity adjustment
• Removal of an item
• Other reasonable order corrections

All changes depend on the order's current status and product availability.

7. No Order Change Fee

Coastora does not charge a separate administrative fee for an approved order modification.

Order change fee: $0

If a requested product modification changes the actual product price or order quantity, the applicable order total may also change.

Any price difference will be communicated or reflected appropriately before the modified transaction is finalized where technically applicable.

8. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact:

contact@coastora.shop

as soon as possible.

Please provide:

• Order number
• Original shipping address
• Correct shipping address
• Full recipient name

We may be able to correct the address only if the order has not progressed beyond the stage at which the shipping information can reasonably be modified.

9. Address Changes After Shipment

Once an order has been transferred to USPS, UPS, or FedEx, Coastora may no longer be able to modify the delivery address.

Carrier restrictions and security requirements may prevent address changes after shipment.

Customers should therefore carefully verify their:

• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

before completing checkout.

10. Product Changes

If you want to change the handbag selected in your order, contact us as soon as possible.

Depending on processing status and inventory availability, we may be able to modify:

• Style
• Color
• Quantity
• Other available product options

A product change is not guaranteed after fulfillment begins.

If the requested replacement option is unavailable, we will inform you of the available alternatives.

11. Quantity Changes

You may request to increase or decrease the quantity of an order before fulfillment begins.

If the requested change can be completed:

• The order total will be adjusted where technically possible.
• Any additional amount must be properly authorized.
• Any applicable reduction may be refunded or otherwise adjusted through the original transaction, depending on the payment system used.

Once fulfillment has begun, quantity changes may no longer be possible.

12. Adding Items to an Existing Order

We cannot guarantee that additional products can be added to an existing order after it has been submitted.

If an additional item cannot be added to the existing order, you may need to place a separate order through coastora.shop.

A separate order may be subject to the applicable $6.99 standard shipping fee.

13. Removing Items From an Order

If you want to remove one or more products from an order, contact us before fulfillment begins.

If the requested removal is successfully completed, the applicable amount for the removed product will be adjusted or refunded according to the original payment method and transaction status.

Once an order is packed or shipped, product removal is no longer possible.

14. Order Already Shipped

If your order has already shipped, it can no longer be canceled through the pre-shipment cancellation process.

Our standard shipping terms are:

• Handling time: 1–2 business days, Monday through Friday
• Transit time: 5–10 business days, Monday through Friday
• Estimated total delivery time: Approximately 6–12 business days
• Shipping fee: $6.99 per order
• Carriers: USPS, UPS, or FedEx

Once the product is delivered, you may request a return under our Return & Refund Policy.

15. Returning an Order That Could Not Be Canceled

If we are unable to stop an order before shipment, you may use our standard return process after delivery.

Coastora provides:

• 30-day return window from delivery
• Free return shipping for accepted returns
• Prepaid return label provided by email
• $0 return shipping fee
• $0 restocking fee
• Refund processing within 7 business days after the returned product is received, inspected, and approved

Please contact contact@coastora.shop before returning an item.

16. Refunds for Successfully Canceled Orders

If an order has already been paid and we successfully cancel it before shipment, the applicable refund will be issued to the original payment method.

We do not charge a cancellation fee.

Cancellation fee: $0

Approved cancellation refunds are processed within 7 business days after the cancellation refund is initiated by Coastora.

17. Bank and Payment Provider Processing Time

After Coastora issues a cancellation refund, your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

The posting period depends on your financial institution and is outside Coastora's direct control.

If you receive confirmation that a refund has been issued but do not see the amount after your financial institution's normal processing period, contact your bank or payment provider first.

You may also contact contact@coastora.shop for assistance confirming the refund status.

18. Original Payment Method

Cancellation refunds are issued to the original payment method used for the purchase.

For security and fraud-prevention reasons, we do not normally redirect a refund to a different card, account, or unrelated payment method.

19. Orders Canceled by Coastora

In limited situations, Coastora may need to cancel an order.

Examples may include:

• Product unexpectedly unavailable
• Payment authorization failure
• Duplicate transaction
• Material pricing or technical error
• Suspected fraudulent or unauthorized transaction
• Invalid or undeliverable shipping information
• Circumstances that prevent lawful fulfillment

If Coastora cancels a paid order, we will issue the appropriate refund to the original payment method.

No cancellation fee will be charged when Coastora cancels an order.

20. Product Unavailability

If a handbag becomes unavailable after an order is placed, we will contact the customer when reasonably necessary.

Depending on the circumstances, we may:

• Cancel the unavailable item
• Cancel the affected order
• Offer an available alternative when appropriate

We will not substitute a materially different product without the customer's agreement.

If payment has already been collected for an item that cannot be fulfilled, the applicable amount will be refunded.

21. Payment Failure

An order may not be processed if payment authorization fails.

Possible reasons include:

• Payment method declined
• Incorrect payment information
• Authorization failure
• Payment provider rejection
• Security verification failure

An order that has not been successfully paid may not require a refund because no completed charge may have occurred.

Customers should review their payment provider records if they are uncertain whether a charge was completed.

22. Duplicate Orders

If you accidentally place the same order more than once, contact contact@coastora.shop promptly.

Please provide the applicable order numbers.

If the duplicate order has not entered fulfillment, we may be able to cancel it without a cancellation fee.

If it has already been shipped, the standard return process may apply after delivery.

23. Weekend and Holiday Requests

Customer support is available:

Monday–Saturday, 8:00 AM–7:00 PM ET

Order handling normally takes place:

Monday–Friday

Requests submitted outside support hours will be reviewed during the next available support period.

Because order processing may continue according to our fulfillment schedule, cancellation and modification requests remain subject to the actual status of the order when the request is reviewed.

24. Requests Sent After the Order Ships

A cancellation or modification request received after carrier handoff cannot normally change the already shipped order.

Customers should wait for delivery and then use the applicable return procedure if they no longer want the item.

Please do not refuse delivery unless Coastora specifically instructs you to do so.

Following the authorized return procedure helps ensure that the package is properly tracked and associated with your order.

25. Incorrect Customer Information

Customers should verify order information carefully before checkout.

Coastora cannot guarantee correction of issues caused by information entered incorrectly after the order has entered fulfillment or shipping.

Examples include:

• Incorrect street number
• Incorrect ZIP code
• Missing apartment number
• Incorrect recipient name
• Incorrect email address
• Incorrect product selection

Contact us immediately if you identify an error.

26. Cancellation Confirmation

Your order should be considered successfully canceled only after Coastora confirms the cancellation.

If you have not received confirmation, the order may still be in processing.

Please do not assume that sending an email automatically stops fulfillment.

We will review the order status and respond with the applicable outcome.

27. Change Confirmation

An order change should be considered completed only after we confirm that the requested modification has been successfully applied.

Until confirmation is provided, the original order details may remain active.

28. Examples

Example 1: Cancellation Before Fulfillment

A customer places an order and contacts Coastora while the order is still awaiting fulfillment.

If we successfully stop the order, the cancellation fee is $0, and any applicable refund is returned to the original payment method.

Example 2: Cancellation After Shipment

A customer submits a cancellation request after the package has already been transferred to USPS, UPS, or FedEx.

The order can no longer be canceled before delivery.

After receiving the handbag, the customer may request a return within 30 days of delivery under our Return & Refund Policy.

Example 3: Shipping Address Correction

A customer notices an incorrect ZIP code shortly after ordering.

If the order has not entered a stage where shipping information is locked, we may correct the address.

If the package has already been shipped, an address change may no longer be possible.

Example 4: Product Change

A customer orders one handbag variation and requests a different available variation before fulfillment.

If the order has not entered processing and the requested variation is available, we may be able to update the order.

No separate order change fee is charged.

29. Relationship With Our Return & Refund Policy

This policy applies primarily to orders that have not yet been shipped.

After delivery, requests to return an unwanted product are governed by our Return & Refund Policy.

Our standard return terms include:

• 30-day return window
• Free return shipping for accepted returns
• Prepaid return label sent by email
• No restocking fee
• Refund processing within 7 business days after the eligible returned product is received, inspected, and approved

30. Relationship With Our Shipping Policy

The ability to cancel or modify an order depends partly on whether fulfillment has already begun.

Our standard shipping terms are:

Full details are available in our Shipping Policy.

31. No Hidden Cancellation Charges

Coastora does not impose hidden cancellation or order-change fees.

For successfully approved cancellation requests:

Cancellation fee: $0

For successfully approved order modifications:

Order change fee: $0

If a modification changes the actual quantity or product price, the resulting order total may change accordingly.