At Coastora, we aim to provide a secure, transparent, and easy-to-understand checkout experience.

This Payment Methods Policy explains the payment methods available on coastora.shop, how charges are displayed, when payment is authorized, how refunds are returned, and how payment-related issues are handled.

Summary

1. Accepted Payment Methods

Coastora accepts the payment methods displayed during checkout on coastora.shop.

Available payment options include major credit and debit card networks and supported express checkout or digital wallet services.

Credit and Debit Cards

We accept cards issued through the following supported payment networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

The availability of a specific card may depend on the card issuer, payment processor, billing country, transaction settings, and authorization status.

Express Checkout and Digital Wallets

Customers may also use supported express checkout and digital wallet options, including:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

The availability of a specific wallet or express checkout option may vary depending on your device, browser, location, account eligibility, and the payment provider's own requirements.

2. Payment Currency

All prices and charges on coastora.shop are displayed and processed in:

U.S. Dollars (USD)

If your bank, card issuer, or payment provider uses another currency, that provider may apply its own currency conversion rate or related charges.

Any independent currency conversion fees charged by your financial institution or payment provider are outside Coastora's control.

3. Price Transparency

Before completing your purchase, you will have an opportunity to review the applicable order charges.

These may include:

• Product price
• Product quantity
• Standard shipping fee
• Tax treatment
• Discounts, when applicable
• Final order total

We do not intentionally add hidden mandatory charges after checkout.

4. Taxes

Product prices displayed on coastora.shop include applicable tax as represented on the website.

The applicable total will be shown before you submit payment.

5. Shipping Charges

Coastora charges a flat standard shipping fee of:

$6.99 per order

This fee applies to orders shipped within the United States.

There are:

• No additional handling fees
• No hidden standard processing fees

The shipping amount is displayed during checkout before payment is submitted.

6. Payment Authorization

When you submit an order, the selected payment method may be authorized or charged through the applicable payment provider.

Payment authorization may depend on:

• Available funds
• Card or wallet status
• Billing information
• Security checks
• Fraud-prevention checks
• Payment-provider requirements
• Card-issuer approval

An order may not be completed if payment authorization is declined.

7. When You Are Charged

Payment is processed in connection with the order you submit through checkout.

Depending on the payment method or provider, the transaction may appear as:

• A completed charge
• A pending authorization
• A temporary authorization hold

The timing and appearance of the transaction may vary depending on your bank, card issuer, or digital wallet provider.

8. Payment Verification

For security and fraud-prevention purposes, a payment may be subject to verification.

Verification may involve reviewing:

• Billing information
• Shipping information
• Transaction details
• Payment authorization results
• Fraud-prevention indicators

We may contact you if additional information is reasonably necessary to verify an order.

9. Declined Payments

A payment may be declined for reasons including:

• Incorrect card information
• Incorrect billing address
• Insufficient funds
• Expired card
• Card issuer restrictions
• Security verification failure
• Fraud-prevention controls
• Digital wallet authorization failure
• Payment-provider restrictions

If your payment is declined, your order may not be completed.

You may try another supported payment method or contact your bank or payment provider for additional information.

10. Pending Payments

Some payment providers may temporarily display a transaction as pending.

A pending transaction does not always mean that the payment has been fully completed.

The final transaction status is determined by the applicable payment provider.

If an order is not successfully completed but you see a pending authorization, the authorization may be released according to your financial institution's processing schedule.

11. Duplicate Charges

If you believe you have been charged more than once for the same order, please first review:

• Your order confirmation
• Your bank or card statement
• Pending authorizations
• Completed charges

A temporary authorization and a completed charge may sometimes appear separately for a short period.

If you still believe you were charged incorrectly, contact:

contact@coastora.shop

Please include your order number and a description of the issue.

Do not email complete payment card numbers or security codes.

12. Failed or Incomplete Orders

If payment is not successfully authorized, the order may not be accepted or fulfilled.

Possible causes include:

• Failed payment authorization
• Interrupted checkout
• Payment-provider error
• Incorrect payment details
• Fraud-prevention rejection

If you are uncertain whether an order was successfully placed, check for an order confirmation or contact us at contact@coastora.shop.

13. Express Checkout

Express checkout methods may allow you to use payment and shipping information stored with the applicable provider.

Supported express checkout options include:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

When using an express checkout provider, you should review the information supplied by that provider before confirming your purchase.

You remain responsible for ensuring that the shipping address and payment details submitted are accurate.

14. Shop Pay

Where available, Shop Pay may allow customers to complete checkout using information stored with Shop Pay.

The transaction may be subject to Shop Pay's own authentication, payment, and privacy practices.

15. PayPal

Where available, PayPal may be used to complete payment through an eligible PayPal account or supported PayPal payment method.

PayPal may independently authenticate and process the transaction according to its own terms and requirements.

16. Google Pay

Where available, Google Pay may allow eligible customers to complete checkout using payment information stored in their Google Pay account or supported device.

Availability may depend on browser, device, payment card, and provider eligibility.

17. Apple Pay

Where available, Apple Pay may allow eligible customers to complete checkout using supported Apple devices and payment cards.

Availability may depend on device compatibility, browser support, card eligibility, and payment-provider configuration.

18. Venmo

Where available, Venmo may be used by eligible customers through supported checkout configurations.

Venmo payments are subject to the applicable account, device, location, and payment-provider requirements.

19. Card Security

Card payments may be processed through third-party payment infrastructure designed to support secure payment transactions.

Coastora does not ask customers to send complete card information through ordinary email.

For your protection, never send the following to contact@coastora.shop:

• Full credit or debit card number
• Card security code
• Account password
• One-time authentication code
• Digital wallet login credentials

20. Billing Information

Customers are responsible for providing accurate billing information during checkout.

This may include:

• Cardholder name
• Billing address
• ZIP code
• Payment information
• Other details required by the payment provider

Incorrect information may result in payment failure or additional verification.

21. Fraud Prevention

To protect customers and our business, transactions may be reviewed for suspected fraud or unauthorized activity.

An order may be delayed, declined, or canceled if there is a reasonable concern regarding:

• Unauthorized payment
• Fraudulent transaction
• Material inconsistencies in billing information
• Suspicious purchasing activity
• Payment-provider security warnings

If a paid order is canceled, the applicable refundable amount will be returned according to the circumstances of the transaction.

22. Order Confirmation

A successful payment attempt does not necessarily mean that an order has shipped.

After placing an order, you may receive an order confirmation acknowledging that your order has been received.

Orders remain subject to:

• Payment verification
• Product availability
• Shipping information review
• Fraud-prevention screening
• Fulfillment processing

23. Order Cancellation Refunds

If an eligible paid order is successfully canceled before shipment, the applicable refund will be returned to the:

Original payment method

Coastora charges:

Cancellation fee: $0

Approved cancellation refunds are processed according to our Order Cancellation & Change Policy.

24. Return Refunds

Coastora provides a 30-day return policy for eligible products.

For accepted returns:

• Return shipping is free
• A prepaid return label is provided by email
• Return shipping fee is $0
• Restocking fee is $0

Once an eligible returned item is received, inspected, and approved, the refund is processed within 7 business days.

25. Refund Method

Refunds are issued to the original payment method used for the purchase.

For example:

• A Visa payment is normally refunded to the applicable Visa account.
• A PayPal payment is normally returned through PayPal.
• An Apple Pay transaction is normally refunded through the payment method associated with that transaction.

We do not normally redirect refunds to an unrelated card, bank account, or digital wallet.

26. Refund Processing Time

Once Coastora initiates an approved refund, your bank, card issuer, digital wallet provider, or payment processor may require additional time to post the amount to your account.

This additional processing time is controlled by the financial institution or payment provider and is outside Coastora's direct control.

27. Refund Not Received

If Coastora confirms that a refund has been issued but you do not see it:

1. Review the original payment method.
2. Check for pending transactions.
3. Allow the payment provider's normal posting period.
4. Contact your bank, card issuer, or digital wallet provider.

If the refund still cannot be located, contact contact@coastora.shop.

Please provide your order number when contacting us.

28. Payment Disputes

If you believe there is an incorrect or unauthorized charge associated with a Coastora order, please contact us first at:

contact@coastora.shop

We will review the available order and payment information and assist where reasonably possible.

You may also have independent rights through your bank, card issuer, or payment provider.

29. Chargebacks

A chargeback is a payment dispute submitted through a card issuer or payment provider.

If you have an order problem involving:

• Non-delivery
• Incorrect product
• Damaged product
• Refund status
• Duplicate charge

we encourage you to contact contact@coastora.shop so we have an opportunity to review and resolve the issue.

Nothing in this section limits any rights available to you through your payment provider or applicable law.

30. Payment Provider Terms

Payment services such as card networks and digital wallets are operated by independent providers.

Their services may be subject to their own:

• Terms of service
• Privacy policies
• Security procedures
• Account eligibility rules
• Transaction limits
• Authentication requirements

Coastora does not control independent rules imposed by payment providers.

31. Payment Method Availability

A payment method displayed to one customer may not always appear for another customer.

Availability can depend on factors such as:

• Browser
• Device
• Location
• Card eligibility
• Digital wallet configuration
• Payment-provider requirements
• Checkout configuration

Only payment methods displayed and available during your checkout session can be selected for that transaction.

32. No Cash Payments

Unless expressly offered at checkout, Coastora does not process cash payments through coastora.shop.

Do not mail cash to our physical address.

33. No Payment by Email

We do not accept full payment card information sent by email.

For your security, complete payments only through the secure checkout available on coastora.shop.

34. Order Changes and Payment Adjustments

If an order change is approved before fulfillment and the modification affects the order price, the applicable amount may need to be adjusted.

This can include:

• Additional payment for a higher-priced item
• Adjustment for quantity changes
• Refund for an item removed from the order

Any applicable payment adjustment depends on the order status and payment-processing capabilities.

35. Shipping and Payment Relationship

Our standard shipping terms are:

The applicable shipping amount is shown at checkout before payment is submitted.

36. Privacy and Payment Information

Payment-related personal information is handled in accordance with our Privacy Policy.

Information may be processed as reasonably necessary to:

• Authorize transactions
• Confirm orders
• Prevent fraud
• Process refunds
• Resolve payment disputes
• Maintain transaction records
• Meet applicable legal obligations

Third-party payment providers may process information according to their own privacy and security policies.

37. Changes to Payment Methods

We may update the payment methods available on coastora.shop if our payment-provider configuration or business operations change.

The payment methods actually available for a purchase will be displayed during checkout.

Material payment information presented to customers should remain clear before the order is submitted.